1. Introduction

Impetus Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with global regulations, including GDPR, CCPA, HIPAA (for healthcare services), and TCPA.

2. Information We Collect

We collect the following data to deliver our services effectively:

• Personal Information: Name, email, phone number, business details (for clients), and EHR/EMR data (for medical transcription/coding).

• Lead Generation Data: Lead contact details, behavioral data (e.g., form submissions, call recordings), and Jornaya Lead ID/Trusted Form certifications.

• Technical Data: IP addresses, cookies, device information, and usage analytics via tools like Google Analytics.

Sources:

• Directly from you (e.g., forms, contracts).

• Third-party platforms (e.g., Jornaya, Trusted Form, social media).

• Automated tracking technologies.

3. How We Use Your Data

• Deliver services (lead generation, tech support, transcription, etc.).

• Improve and personalize user experiences.

• Comply with legal obligations (e.g., HIPAA, TCPA).

• Send marketing communications (with opt-out options).

• Validate lead authenticity and compliance.

4. Data Sharing & Disclosure

We share data only under strict conditions:

• Service Providers: Trusted vendors (e.g., Jornaya, cloud hosting) bound by confidentiality agreements.

• Legal Compliance: To meet law enforcement, court orders, or regulatory requirements.

• Business Transfers: In mergers, acquisitions, or asset sales.

5. Data Security

• Encryption: SSL/TLS for data in transit; AES-256 for data at rest.

• Access Controls: Role-based permissions and multi-factor authentication.

• Audits: Regular penetration testing and compliance reviews.

6. Your Rights

You may:

• Access, correct, or delete your data.

• Opt out of marketing emails/SMS (reply “STOP”).

• Request data portability.

• Withdraw consent (where applicable).

Submit requests to: privacy@impetussolutions.com. We respond within 30 days.

7. Cookies & Tracking

We use cookies for:

• Analytics: Google Analytics, Meta Pixel.

• Functionality: Session management, form auto-fill.

• Advertising: Retargeting campaigns.

Manage preferences via your browser settings or our Cookie Consent Banner.

8. International Data Transfers

Data may be processed globally but protected via GDPR-standard safeguards (e.g., EU-US DPF).

9. Policy Updates

We update this policy periodically. Changes are effective upon posting to our website.

10. Contact Us

Impetus Solutions
1628 S 5th ST FL 2nd
PHILADELPHIA, PA 19148
Email: Info@impetussolutions.com
Phone: +1 (267) 582-9451
Data Protection Officer: [DPO Name & Contact]